ERP, data and AI systems that actually go live

We had been through one failed implementation already, so we were sceptical of the whole category. The difference here was the migration work. Two full rehearsal loads before the real one, with a reconciliation pack we could check ourselves. Nobody had ever handed us evidence like that and asked us to sign it.

Our cost reports used to show what we had paid, never what we had committed. Once the subcontract orders and approved variations started registering as commitment, the forecast stopped flattering us. It was uncomfortable reading for a month and then it became the most useful number we have.

The team spent two days on the floor before they proposed anything, which I did not expect. They noticed that our scrap was being written off as a variance instead of recorded as returning metal, and that one change altered how we look at recovery on every press.

Timesheets were the thing everybody hated, so that is where they started. Entry now takes seconds on a phone and the utilisation numbers are current rather than a week old. I can see an engagement drifting while there is still something I can do about it.

They wrote our requirement documentation knowing it had to survive a tender committee, and they were direct when one of our requirements could only be met by a single supplier. We would not have caught that ourselves. The audit trail design has since been through a full review without a finding.

Our first concern with FBR integration was simple: what happens to the tills when the line drops. They built the queueing and retry before anything else and demonstrated it by pulling the connection in front of us. Trading carried on, and the invoices went up when the link came back.

Every vendor we spoke to said they could handle style, colour and size. This team asked to see our order book first, then told us which of the shortlisted platforms would need thousands of item codes to do it. That one piece of advice probably saved us a year.

The handover was the part I judged them on. Configuration decisions documented with the reasoning, our administrators trained properly, and a checklist we actually worked through. We run it ourselves now, and calling them is a choice rather than a necessity.